Delivery / Returns
Delivery
Orders placed on our website will be delivered using one of our international courier partners and their third party partners around the world. Orders placed on our website have an average delivery time of 2-6 business days using our standard delivery services (Express delivery available in select countries). All available courier options will be displayed for you to choose from at checkout.
Returns
We want you to be totally psyched about the product(s) you purchase from us. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund.
The product(s) has to be in unaltered condition, with the original hangtags attached. The product(s) must not have been used. The product must be returned in the same way as when you received it.
Warranty
At USWE we always stand behind our products and that’s why all our products are warranted to be free from defects in material and workmanship for a period of two (2) years from the date of purchase.
If you have issues with a hydration system included in one of our backpacks you can make a claim with HydraPak because of their "beyond lifetime guarantee" policy by filling out their warranty claim here.
If you have issues with your USWE product please start by filling out our warranty claim form here.
Return Instructions
We want you to be totally psyched about the product(s) you purchase from USWE’s webstore at uswe.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund.
The product(s) has to be in unaltered condition, with the original hangtags attached. The product(s) must not have been used. The product must be returned in the same way as when you received it.
Care Instructions
How do I clean my pack/vest?
We want you to follow the instructions on the care label for each product. Care labels are typically found inside of the product. If you can’t see it, look again. If you still can’t see it, contact us.
STEPS
- After every ride, empty the pack completely and brush clean soiled areas with soapy water.
- Never put your pack into a washing machine or dryer, this damages the PU coating. Only hand wash.
- The pack fabrics can’t be ironed.
- Zippers must be kept clean for improved lifetime.
- To store: close the pack and keep it in a dry, well ventilated place.
How do I clean my bladder?
ELITE
Reverse by placing your hand in the bladder, grab the bottom, and pull it back through the top opening, just like turning a sock inside-out. The molded opening can also be flipped after the bladder body has been reversed. Then, throw it in the dishwasher or rinse with mild soap and water. Make sure to let the bladder dry out completely while reversed.
SHAPE-SHIFT
The Shape-Shift features a removable baffle which locks for a slim profile and increased stabilization. When unlocked it reverses for easy cleaning - place it on the top-shelf of your dishwasher or rinse with mild soap and water. Make sure to let the bladder dry out completely while reversed.
FIXED (ALSO KNOWN AS SHAPE-LOC CONNECTION)
Many of our packs use a fixed baffle bladder called the Fixed ( Also known as Shape-Loc). It can only be reversed up until the baffle is exposed but is still simple to clean. We recommend either using a bottle brush or Bottle Bright.
Method One - Fill your bladder with warm water and use a bottle brush along with mild soap to scrub it clean. Rinse well and hang it upside down to dry.
Method Two - Fill your bladder with warm water and drop in one or two Bottle Bright tablets, slide the top close and let sit for fifteen to thirty minutes (depending on the amount of residue). Rinse and hang upside down to dry.