Refund policy

Returns & Cancellation

1. Our Return Policy

We want you to be totally psyched about the product(s) you purchase from our website. If at any point within 30 days of receiving your order, you’re not 100% satisfied, you may return it to us for a refund. The product(s) must be in unaltered condition, with the original hangtags still attached. The product(s) must not have been used and the product must be returned in the same way as when you received it. When a return is initiated and accepted through our self-service portal, a return label will also be supplied if you choose that option for a fee (free for some regions), which you can use to send the return back to us. Please note that returned items must be unused, if the bladder has been used or the plastic seals have been removed, the retail price of this bladder will be deducted from the refund. If the backpack has been used for exercise, a larger part of the refund might be deducted as well due to the fact that the product is no longer resealable.

Click here to find out how to make a return

 

2. Exchanges

To make an exchange we require you to return the product you no longer want to keep through our return policy and then place a new order for the item you want instead. Your shipping fee from the initial order will also be refunded in the return.

 

3. Cancelling an order

The order may be cancelled until it’s shipped form our warehouse in which the order can no longer be cancelled. To receive a refund from your order after the shipment has left our warehouse the order must be returned to us using our return policy. In some markets we use fulfilment centers where we are not able to affect the order in any way once they have received the information about the order.