Terms & Conditions

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Introduction

Thank you for visiting our website. The following conditions apply to USWE Sport AB's website uswe.com. References to these terms of service “Terms”, reference to “us” or “we” are to USWE Sports AB (“USWE”) and references to the “Website” are to uswe.com. Please read all of these Terms carefully before using our website or placing an order with us. If there are any of the provisions of these Terms that you don’t understand, please contact us for further clarification.

 

1. Acceptance of Terms.

The following Terms apply to all content and activity on our website as well as any correspondence by email between you and us. Our Privacy and cookies policy is not part of these terms but should also be read for clarification on data collection. Some parts of our website may also contain additional provisions which apply in addition to these terms.

 

2. Changes

We reserve the right to change the Terms at any time in which case the new or changed terms will apply from the date that we post them. Orders that we have already accepted before the new Terms are posted will continue to be subject to the Terms in place when your order was made.

 

3. Usage of website

By using our site you agree to our Terms and to only use the website in a manner that complies with all applicable laws and regulations and is consistent with these Terms and doesn’t infringe on the rights of anyone else, nor restrict their use and enjoyment of our site (including, amongst other things, hacking). We reserve the right in our sole discretion to deny any user access to our website without prior notice.

 

4. Privacy & Cookies

We use, store and process information about you in accordance with our Privacy and cookie policy. Cookies are used to deliver a convenient shopping experience. Cookies are used for a number of reasons and enable us to handle contents in your shopping cart as well as information required when logging in. We also use cookies to measure and optimize our marketing. If your web-browser is set to not accept cookies, you will not be able to use the shop. If that is the case, you can easily change this setting. By using our website, you consent to our use, storage and processing of your information in accordance with the policy. Read more about our Cookie Policy here

 

5. Links

Our site may contain links to other third party websites. Such links are provided for your convenience only. We don’t control those websites and aren’t responsible for their contents. The links does not imply endorsement of the material on those websites nor any association with their operators. If you decide to access any of the third party websites linked to or from our website, you do so entirely at your own risk. We can’t guarantee that these links will work all the time and we have no control over the availability of the linked pages.

 

6. Law & Jurisdiction

The Terms, use of website, supply of products and services by us are governed by and to be interpreted in accordance with Swedish law. Any disputes will be settled by the Swedish courts.

 

Orders & Payment

1. Price

Prices on uswe.com is displayed in EUR (€) and include VAT and duties. The price you pay for your product is the price displayed on our site at the time we receive your order apart from where an error has occurred in displaying the price. We do our very best to ensure that all prices on our site are accurate, errors may occur. If we discover an error in the price of products you have ordered we will inform you about the cancellation of the item or cancellation of order. We reserve the right to change our prices due to changes in exchange rates or changes in the market.

 

2. Orders

Orders for products are subject to availability and we reserve the right to refuse to supply to any individual or company at any time.

 

Shortly after we receive your order, we will acknowledge it by email, detailing the products you have ordered. You are responsible for ensuring the accuracy of the details provided on the order form. If any information is incorrect please contact Customer Service immediately.

 

3. Payment

We process orders on our website using Adyen which is one of the best and most secure payment gateways. Adyen has processed over 300 billion in payments and provide a secure experience to both you, us and many other large companies like Spotify, Uber and eBay. We currently accept Visa, Master Card, AMEX and PayPal payments.

 

4. Agreement & Cancellation

The agreement of purchase is reached when your payment has been transferred. The order may be cancelled until it’s shipped form our warehouse in which the order can no longer be cancelled. In order to receive a refund from your order after the shipment has been made the order must be returned to us using our return policy.

 

5. Discounts & Codes

All discount codes are applied to the value of the order excluding delivery cost if not stated otherwise. Unless explicitly stated, discount codes cannot be combined with other discounts or promotions, including Outlet products.

 

Discount codes may be limited to redemption in respect of certain products or certain products may be excluded from the offer. Discount codes cannot be exchanged for cash or used to purchase Gift Cards. We reserve the right to modify or cancel discount codes at any time.

 

6. Fraud

We reserve the right to cancel any order we suspect to be a case of fraud and have systems like 3DS 2.0 in place for fraud detection to protect both us and you. We reserve the right to deny anyone access to our website because of suspicion of fraud.

 

Shipping & Delivery

1. Shipping partners & Shipping fee

Orders placed on our website will be delivered using one of our international courier partners and their third party partners around the world. All available courier options will be displayed for you to choose from at checkout. The shipping fee will also be displayed at checkout and may vary depending on courier, service and destination.

 

2. Order dispatch

Orders placed on our website are dispatched from our warehouse in Malmo, Sweden during our operating hours (Monday - Friday between 8.00am – 5.00pm CET/CEST). We reserve the right to dispatch orders on a different schedule during Swedish bank holidays and during the holiday season and do not guarantee that orders will be dispatched every day during these periods.

 

3. Delivery time

Orders placed on our website have an average delivery time of 2-6 business days using our standard delivery services. We won’t be liable to you for any delay in delivering any products if the delay is due to acts of civil commotion, riots, malicious damage, adverse weather conditions, floods, drought, fire, epidemic, pandemic, legislation, failure of ISP or telecommunications provider or any other cause beyond our reasonable control. This does not affect your statutory rights.

 

4. Error & Damage

Orders placed on our website have a satisfaction guarantee. If you’ve received incorrect or damaged items please reach out to our dedicated Customer service team immediately for assistance. The error must be reported to Customer service no longer than 5 days after the order has been received. Issues reported later may not be taken into consideration.

 

5. Incorrect order information.

Orders placed on our website using incorrect information may be returned to our office in which case we have the right to charge the customer for shipping both ways.

 

Content

Product Details & Images

All sizes and dimensions of products as indicated on our site are approximate but we make every effort to make sure they are as accurate as possible.

 

We have made every effort to display as accurately as possible the colors of the images that appear on our site. However, the color you see will depend on your device, we can’t guarantee that the display on your device of any color will accurately reflect the color of the product on delivery.

 

We make every effort to show the correct information on all products and reserve the right to change any information without notice in case the product is changed or incorrect information was displayed previously.

 

Returns & Cancellation

1. Our Return Policy

We want you to be totally psyched about the product(s) you purchase from our website. If at any point within 30 days of receiving your order, you’re not 100% satisfied, you may return it to us for a refund. The product(s) must be in unaltered condition, with the original hangtags still attached. The product(s) must not have been used and the product must be returned in the same way as when you received it. When a return is initiated and accepted through our self-service portal, a return label will also be supplied, which you can use to send the return back to us (€15 of the refund will be deducted for the return label). Please note that returned items must be unused, if the bladder has been used or the plastic seals have been removed, the retail price of this bladder will be deducted from the refund. If the backpack has been used for exercise, a larger part of the refund might be deducted as well due to the fact that the product is no longer resellable.

Click here to find out how to make a return

 

2. Exchanges

To make an exchange we require you to return the product you no longer want to keep through our return policy and then place a new order for the item you want instead. Your shipping fee from the initial order will also be refunded in the return.

 

3. Cancelling an order

The order may be cancelled until it’s shipped form our warehouse in which the order can no longer be cancelled. To receive a refund from your order after the shipment has left our warehouse the order must be returned to us using our return policy.